Tommy Francis

With so many challenges and uncertainties a lot of practice owners are wondering today: how do I now approach my practice to ensure we remain viable now and come through this crisis on the other end?
It’s a great question and one that every single business owner should be asking themselves to make sure they are making decisions and taking steps that are right for them…
So let’s start with some lessons we can take away from big business...true, not something veterinary practices are particular...

Your UPbook business appointment schedule is the backbone of everything that you do. Your team works diligently to keep that schedule full so customers keep coming in your doors and revenue keeps flowing. If you aren’t already using the power of forward-booking to maximize the effectiveness and efficiency of your schedule, you’re missing out!
What is forward-booking? All it means is scheduling a client’s next appointment before they’ve left your office. When a customer checks out with your UP...

The top players in high-service industries, like the best luxury hotels and high-end restaurants, have something in common: their employees often use headsets to communicate internally. The humble headset lets these teams provide top-notch service to their customers almost instantly, often without the customer even knowing.
Why does your UPbook business have to be any different?
Let’s take a closer look at the power of the simple headset for your service-based UPbook business.
Basic Headset U...

Every business has challenges when it comes to staff and HR issues—yours is no exception! Many businesses struggle with staff problems, but it doesn’t have to ruin your forward progress. As an UPbook member business, all you have to do is re-focus your game plan to deal with these issues and get back to doing what you do best.
Let’s take a look at three of the most common staff issues that affect UPbook businesses and how to go about correcting them.
Challenge: Hiring Quality Staff
It’s often...

For UPbook businesses trying to come up with content ideas for their Facebook videos, it can be hard to settle on a topic just hit “go.” Often, there’s so much out there that you could talk about that it’s hard to just pick one thing! One option for the struggling UPbook business may be to look outside the realm of “topics” and make a special type of video. Here are some ideas:
Live Q&As
Have a staff member—those who have undergone UPbook training are sure to make good choices!—go live with F...

2020 has come and gone. Now is the perfect time to reflect on the past year and the year ahead — where has your UPbook business succeeded? Where has it fallen short?
Let’s take a closer look at five game-changer strategies from 2020 that can help skyrocket your UPbook-enabled practice as 2021 looms ahead.
The Scheduling Coordinator
Combining the power of the UPbook platform with a dedicated scheduling coordinator — hired separately or promoted from within — is a game-changer. The scheduling c...

UPbook dramatically increases your revenue and efficiency through improving your Front Desk's performance and workflow.
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Discover Why Over 350+ Practices Trust UPbook To Grow Their Business
Stop holding your practice back with misguided marketing and front-desk operations. Consolidate everything under one roof and gain rich insight into what’s working and what’s not, while growing your practice.
UPbook is Growing Healthcare ...